Shipping & Returns

Shipping

Shipping within Canada costs only $6! We also offer many expedited shipping options like Express Shipping with Canada Post as well. Shipping takes 1-8 business days depending on what you choose, you'll pay no duties or additional taxes for your shipment. Shipping is free on orders over $150.

Shipping in USA costs as low as $6, tracking is available with most options. Tracked shipping takes 4-8 business days, usually closer to 4 than 8. Shipping is free on orders over $150.

We ship orders anywhere in Canada & USA. For international shipments, please visit our US site at www.sneakypetestore.com, or email me at pete@vapenorth.ca

Returns

Please take a moment to read our return policy before placing your order, if you have ANY questions please email me at pete@vapenorth.ca

Your order is eligible for return within 30 days of delivery.  Returned items MUST be UNUSED, in the original packaging, with all accessories also UNUSED and intact.  If the item has a seal and that has been broken, a mandatory 20% restocking fee will apply to any eligible return.  

If your item has been opened, used, is missing components, or has packaging that has been damaged or is missing, your order won't be eligible for a return.  Items that are sent back to us that do not fulfill these requirements will be returned to the sender. We cannot be held liable for return items that are lost or damaged by the Postal Service.

Warranty

All of our items ship with the same warranty as if purchased directly from the manufacturer.  If your product requires warranty service, we will direct you as to the most expeditious route to obtain the service, typically directly from the manufacturer with our assistance.  In our experience, this is the most beneficial way to obtain the proper repairs and servicing for your products.

We are committed to customer service and we strive to make every single customer happy!!